Customer Support
Support Agent
Frontline for every player at Duel. Live chat, community, escalations, and the bugs nobody else caught.
- Department
- Customer Support
- Location
- Remote
- Type
- Full-time
- Level
- Mid
- Posted
- 2 Apr 2026
The role
Every user at Duel is a VIP. Act accordingly.
You’re the frontline: live chat, community, escalations, bug reports, and the crisis that starts on a Sunday. Not a ticket-closer — the voice, the watchdog, and the fixer.
If you need AI to talk to people, go work for a competitor.
What you’ll do
- Own live chat coverage, including when things kick off outside hours
- Handle escalations and edge cases — nothing gets dropped
- Actively test the site: find bugs, raise them, follow up until they’re dead
- Support the community across social and chat platforms
- Spot root-cause issues and fix the process, not just the symptom
- Feed player friction back to product and design with specifics
What you’ll need
- Support experience, ideally live chat in gambling, crypto, or gaming
- Crypto-comfortable — you can talk a player through a stuck deposit without escalating it
- Calm under pressure. Things break at 3am and someone has to be the adult.
- Genuine desire to help people, not close tickets
- Troubleshooting instincts and real attention to detail
- Thick skin
- Remote-experienced and self-managing
Come keep the cult running.
What Duel offers
- Remote-first work from anywhere
- Direct to founders no reporting chains
- Crypto payouts paid how you want
- Real ownership own a surface end-to-end
- Ship weekly iterative release cycles
- Build the function most teams start at zero